My Messages


In My Messages, patients can send and receive secured communication to and from their practice. Here, patients will be able to create new messages, view messages in Inbox and Sent folders, reply to messages, and delete messages.

Creating a New Message

When creating a New message, users can:

  • Select the care provider to communicate with (Includes only providers marked in Resources).
  • Ask questions and request records.
  • Add attachments in any of the following formats: DOC, DOCX, GIF, JPEG, PDF, PNG, RFT, SVG, TXT, XLS, XLSX, or XML. The maximum file size is 5 MB.

Message attachments are currently only available to Greenway Intergy practices, and Prime Suite practices on 18.0 and above.

If a patient does not select an option in the To field, the Send button is greyed out.

Users can also Reply to and Delete messages. Deleted messages will be removed from the user's message list, but will not be removed from the practice's internal records.

Intergy Practices on v12.00 and above

For Intergy Practices on v12 and above, patients are able to search and select from the Location drop-down when creating new secure messages in the Portal depending on your practice's settings in Secure Messaging Preferences, Site Options, and locations' availability settings.