How to Use the Help

Access the Help

To access help information from click on the help icon in the upper right corner. Additionally, whenever updates have been made to Greenway Patient, you will see a star icon. Clicking on the help icon will then take you to the What's New page.

You can use the left navigation panel to locate help topics. To view a topic, simply select it. To view or close sub-topics, select the arrow next to the main topic.

All pages can be searched using Ctrl-F. To search by keywords use the search bar at the top right of every page or the search bar on the home page. For example, entering the words "Appointment notices" and then either selecting the magnifying glass icon or selecting Enter on your keyboard will search every topic that contains that phrase. To view an individual topic, select its title (e.g., Appointment Notices).

Topic Table of Contents and Related Topics

To jump to sections of a topic, select a sub-heading under On this page. To view related topics, select it under Related.


To email us regarding a specific help topic, select the icon at the top of a help topic page. If you wish to provide general feedback about the help, visit the Feedback page.


You can print a topic by using Ctrl-P or by selecting the print button at the top right of any topic. Also, use the bar icon next to the print icon to expand all drop-downs on a page.

Expand Drop-downs

If a page contains multiple drop-downs, you can expand all drop-downs by selecting the Expand All icon .