What's New

We are pleased to present Greenway Patient v4.6.0 This release features:

Additionally, we've resolved several issues and made some changes specific to your platform (Intergy or Prime Suite). See the Resolved Issues topic for a full list of fixes in Greenway Patient 4.6.0

Customizable Portal Invitation Email

Limited Availability: Only available for Early Adopter Program customers

The Portal Invitation Email setting allows your practice to customize the Greenway Patient Portal invitation email that is sent to your patients. Using a 'what you see is what you get' (WYSIWYG) editor, you will be able to customize the invitation email according to your practice's brand.

Enhanced Content Editor

Limited Availability: Only available for Early Adopter Program customers

We've updated the content editor in email messages. See the Creating an Email Messages for a Notice topic for more information.

Add Attachments in Notice Emails

Limited Availability: Only available for Early Adopter Program customers

Admin users now have the ability to add attachments from Documents and Forms to notices for email messages. See the Creating an Email Messages for a Notice topic for more information.

Additionally, in Documents and Forms, we've added the "Used in Notices" section to documents' cards. This section of the card displays the name of the notice and notice type that a document is used in.

Hide Schedule Appointment Option

In Appointment Preferences, we've added the option to allow all scheduled appointments to display in the Portal. This option is enabled by default. Since this is the case, all scheduled appointments display and none are hidden. If your practice disables this option, then only scheduled appointments set in Availability Settings or set in the edit mode of an appointment type, location, or resource will display.

Appointment Message Consolidation Option

In Site Options, the new Consolidate appointment messaging to earliest qualifying appointment of the event date option allows your practice to control how appointment messages are delivered to patients that have multiple appointments on the same day. This option is enabled by default. Since this is the case, Greenway Patient Messaging (GPM) will consolidate appointment messages to the earliest qualifying appointment of the event date.

If your practice disables this option, then two additional options will display:

  • Send message for each qualifying appointment. If you enable this option, then GPM will not consolidate appointment messages and a message will be sent for each qualifying appointment.
  • Manage consolidation options in Location settings. If you enable this option, then appointment message consolidation is controlled on a per location basis in the Locations setting.

Secure Message Enhancements

Secure Messaging Preferences Updates

Message Type Preferences

In Secure Messaging Preferences, practices can now select which question types appear in the I would like to ... dropdown when a user creates a new message in My Messages.

From Message Preferences

In Secure Messaging Preferences, practices are also able to choose what is displayed in the From field when sending a secure message to a patient. Practices can select Administrative Office, User name (Intergy only), or Custom name, which allows input into a custom name field. See the Secure Messaging Preferences help topic for more information.

The User name option is only available to Intergy customers. User Name refers to the first and last name of the user who sent the message in Intergy.

Location Preferences (Intergy practices on v12.00 and above only)

Limited Availability: Only available for Early Adopter Program customers

In Secure Messaging Preferences, we've added two additional options for practices on Intergy v12 and above:

  • Require patients to select location - This setting requires patients to select a location prior to being able to submit a secure message.
  • Require patients to select from previous locations - This setting requires patients to only select from locations in which they have at previously visited.


For more information, see the Location Preferences section of the Secure Messaging Preferences topic.

Location Selection in My Messages (Intergy practices on v12.00 and above only)

Limited Availability: Only available for Early Adopter Program customers

For Intergy practices on v12.00 and above, patients are now able to search and select locations from the Location drop-down when creating new secure messages in the Portal depending on your practice's settings in Secure Messaging Preferences, Site Options, and locations' availability settings.

Location Availability for Secure Messaging (Intergy practices on v12.00 and above only)

Limited Availability: Only available for Early Adopter Program customers

In the Locations setting, you can now make locations available for secure messaging when editing locations or en masse by using the Availability button. See the Availability Settings for Locations, Resources, and Appointment Types help topic for more information.

Additional Updates

  • In My Health > Summary, Problems has been renamed to Health Considerations.
  • Secure Email is no longer available for Notices.
  • The max character limit is now set to 25,000 characters in the Disclaimer setting.
  • We've added the following verbiage to the Patient Education section: "Don't see what you're looking for? Go to Visits on the left menu and select the visit during which the materials were recommended, or initiate a search above."
  • We've updated the verbiage whenever the Portal is unable to retrieve a patient's health record after the patient selects the Retrieve you latest Health Record button: "Warning! The system is unable to retrieve your latest Health Record at this time. Please try again later. Contact your practice directly for urgent issues."
  • We've added the following verbiage to the cancel appointment page when the Cancel Appointment button is grayed out or the feature is not available: "NOTE: Cancel Appointment feature not available. Please contact the office to cancel your appointment."
  • For Intergy practices, mass set availability options are now available for the New patients to Schedule Appointments, New patients to Request Appointments, and Secure Messages in the Set Availability window.

For Greenway Patient v4.5.0 What's New, click here.